Our Price Match Guarantee means we will not be beaten on price for Test Equipment. If you find the same product at a cheaper price, we promise to match it, even up to 7 days after purchase.
Terms & Conditions
- The Price Match Guarantee is available for purchases made after the 1st of November 2016.
- We will only match the price of an identical product; not delivery charges or other services.
- We must be able to verify the competitor’s price and stock position.
- The competitor’s product must be brand new and offered on the same terms.
- The competitor’s product must be identical to ours which means that the manufacturer reference number must be the same.
- The competitor must have stock ready for delivery.
- The Price Match Guarantee cannot be used in conjunction with any other offer.
- The competitor must be based in the UK and sell direct to customers.
- We will refund the difference if a cheaper price is found within 7 days of receipt of purchase from ourselves.
- We will not match against damaged, discontinued, clearance products and close down sales.
- Auction websites like eBay and marketplaces like Amazon are excluded.
- Typographical pricing errors will not be matched.
- Personal, affiliated or membership discount comparisons are excluded.
- The guarantee is subject to change and can be withdrawn at any time.
Price Match Guarantee FAQs
How to claim a price match?
- Please make a note of the product name and our 4 digits code. You can find this in our catalogue or on our online shop.
We also will need the price and competitor you want us to match.
- Phone 0333 015 6626 and inform our sales team about the competitors price. You will need to provide evidence of their price. E.g. provide a link to their website.
- If the cheaper price is confirmed, we will
- A) Reduce our price to match the competitor if you have not already purchased the item
- B) Refund you the difference if you have already purchased the item within the previous 7 days
Can I claim a price match if the product is out of stock?
Sorry, we and the competitor must have the product in stock and ready for delivery.
Can I submit a price match claim after making a purchase?
Yes. You can claim a price match up to 7 days after the purchase date and we will refund you the difference.
Can I claim a price match on other products that are not Test Equipment?
Sorry, our Price Match Guarantee is only applicable to Test Equipment items for the moment.